+1.309.419.8800 | Toll Free 800.523.9129     Emergency Hotline Request a Quote Download Brochures Español

Excel Delivers for Grant Aggregate

story excel delivers grantagg 640 300x300 Excel Delivers for Grant AggregateExcel literally WOW’d one of our Canadian dealers recently by executing a quick turnaround time for a Sandvik® CH660™ inner eccentric bushing. Grant Aggregate contacted Chad Ingham (Regional Manager – International Sales) to inform him that their customer’s crusher was ‘down’ and currently in the maintenance shop for repair. This customer could have gone with the Sandvik dealer (OEM)but this time they were in a hurry and decided to order an Excel component…which meant we needed to deliver on this order. 

It had been five years since Excel had filled an order for this specific customer and each time the customer was broke down, there was ‘an immediate need.’ Since their crusher was in the shop this time around, and that they decided not to order from the OEM, it was 100% in Excel’s favor. The order was started on Tuesday, May 15. Trent Pennington (Production Planner) had a goal to ship to the customer by Friday, May 18. Since this part had already been cast, the bushing was machined to precision and inspected in two days (over 14 hours of machining).
The part shipped out on Thursday, May 17. 

This production turnaround was indeed successful for Excel. Chad contacted Grant Aggregate’s representative to inform him of the news that the part shipped out a day early and his response was “Wow! Just…Wow!” Excel’s mission is to ‘WOW’ our customers…in everything we do…and we did just that! Chad believes that “This order once again proves that Excel is a legitimate competitor to the OEM. This customer knows that we deliver next time around.”  

This entry was posted in News Room. Bookmark the permalink. Both comments and trackbacks are currently closed.